Functionality Overview: The CommFlow Suite is a versatile platform designed to manage and resolve business opportunities, cases, and requests while ensuring effective communication and data management. The suite provides the following capabilities:

1. Track, Process, and Resolve a Pipeline of Opportunities/Cases/Requests: Manage and resolve various business opportunities, cases, and customer requests efficiently.
2. Communicate with Internal and External Stakeholders: Facilitate seamless communication with both internal teams and external clients or partners.
3. Create Reports and Analyze Trends: Generate detailed reports and analyze trends to support strategic decision-making.
4. Create and Automate Tasks, Notifications, and Reminders: Automate routine tasks, set up notifications, and reminders to streamline workflows.
5. Store and Segment Data: Securely store and segment data to ensure easy retrieval and effective use.
6. Integrate with Other Systems and Tools: Connect with other business systems and tools for a unified operational experience.

Modules Included:

• Teleservice
• Contact Management
• Sales Lead Management
• Forecasting
• Case Management
• Web Chat
• Election Management Software

Published License and Product Terms:

• License Type: Monthly Subscription License
• Pricing: £125 per user per month

CommFlow Suite Product Terms

License Overview:
CommFlow Suite is a comprehensive pipeline, case, and opportunity management platform designed to help organizations streamline their processes, manage communication, and track performance across multiple stakeholders. The platform operates on a monthly subscription basis, with pricing based on the number of users and modules included.

1. License Type:

• Subscription Model: Monthly subscription per user.
• License Scope: The license grants users access to the following functionalities:
  • Track, process, and resolve a pipeline of opportunities/cases/requests
  • Communicate with internal and external stakeholders
  • Generate and analyze reports on trends and performance
  • Automate tasks, notifications, and reminders
  • Store and segment data for streamlined access and usage
  • Integrate with other systems and tools (e.g., CRM, accounting software)

2. Modules Included:

• Teleservice: Manage customer support and service requests via telephone channels.
• Contact Management: Organize and track communication with clients, partners, and other stakeholders.
• Sales Lead Management: Track and manage sales opportunities from leads through to closing.
• Forecasting: Predict sales performance and trends using historical data and current opportunities.
• Case Management: Manage and resolve customer or client cases with full visibility of each case’s lifecycle.
• Web Chat Integration: Enable live web chat services for support and sales teams.
• Election Management Software: Handle election-related processes such as case resolution, communication, and reporting for political campaigns or election bodies.

3. API and Integration Rights:

• Integration Capabilities: CommFlow supports integration with CRM, ERP, and other third-party systems via APIs.
• APIs Included: Full API access for integration with external systems to manage data flow, automate tasks, and synchronize operations.

4. Middleware and Customization:

• Middleware Support: Use middleware to connect CommFlow with other systems and facilitate automated data transfer.
• Customization Options: Users can customize workflows, dashboards, and reporting templates to align with their business needs.

5. Service Level Agreement (SLA):

• Uptime Guarantee: CommFlow offers 99.9% uptime, ensuring constant availability of pipeline and opportunity tracking tools.
• Support: 24/7 customer support via email, live chat, and phone. Enterprise clients are assigned a dedicated account manager for ongoing support.

6. Termination and Renewals:

• Monthly Subscription: Subscriptions renew automatically on a monthly basis unless terminated by the user with 30 days’ notice.
• Termination Rights: CommFlow reserves the right to suspend or terminate service for non-payment or violation of product terms.

7. Data Protection and Compliance:

• Data Security: CommFlow is compliant with GDPR, CCPA, and other relevant privacy regulations. All data is encrypted during storage and transit.
• Data Storage: Regular data backups are performed to protect user data, and a disaster recovery plan is in place.

8. Pricing Terms:

• Base Pricing: Starts at £110 per user per month for access to all core modules.
• Volume Discounts: Discounts available for organizations with more than 100 users.
• Additional Costs: Custom integrations, advanced support packages, and certain add-on modules may incur additional fees.

9. Intellectual Property Rights:

• Ownership: CommFlow retains all intellectual property rights to the platform. Users are granted a non-exclusive, non-transferable license to use the software.
• User Data: While users retain ownership of their data, CommFlow reserves the right to use anonymized data for analytics and platform improvement.

10. Limitation of Liability:

• Liability Cap: CommFlow’s total liability for any damages will not exceed the total subscription fees paid by the user in the 12 months prior to the claim.
• Exclusions: CommFlow is not liable for indirect damages, business interruptions, or data loss resulting from use of the platform.

11. Updates and Feature Releases:

• Product Updates: Regular updates, including new features and security improvements, are provided at no additional cost.
• Feature Releases: Access to new modules and advanced features may be included in the subscription or offered as an optional upgrade.

12. User Limits and Usage Restrictions:

• User Limits: The subscription is limited to the number of users specified in the agreement. Additional users can be added at the standard per-user rate.
• Usage Restrictions: The software is intended for internal business use only and cannot be resold or redistributed.

13. Training and Support:

• Training: Onboarding and training sessions are available for enterprise clients to ensure full utilization of CommFlow's features.
• Knowledge Base: Users have access to a comprehensive online knowledge base, community forums, and training materials.